Gorgias has genuinely reinvented e-commerce customer support by making ticket resolution an action, not just a conversation. The ability to cancel an order, issue a store credit, change a shipping address, or apply a discount code directly from within the ticket interface — without switching to Shopify admin — reduces average ticket resolution time by 30–40%. For high-volume Shopify merchants, this efficiency directly translates to lower cost per resolution.

Gorgias is the category-defining e-commerce help desk, used by 14,000+ Shopify merchants including TUSHY, Timbuk2, and 1-800-Flowers. It natively pulls order data from Shopify/BigCommerce/Magento into every ticket, allowing agents to cancel orders, issue refunds, edit shipping addresses, and add dis…

Gorgias Starter Help Desk
Gorgias Starter handles 300 tickets/month with Shopify integration and macros.
$10/month
Cena
300/month
Tickets
Up to 2
Agents
Gorgias Basic Help Desk
Basic handles 600 tickets/month with automation rules, live stats, and revenue statistics.
$60/month
Cena
600/month (then $0.04 ea
Tickets
3 included
Agents