Freshdesk's free tier for unlimited agents — the most generous in the help desk category — has made it the default choice for fast-growing startups and SMBs building their first support operation. The Freddy AI agent (which handles routine questions automatically) and the Freshdesk + Freshchat + Freshcaller bundle provide omnichannel support capabilities at $49/agent/month that Zendesk charges $115/agent/month to deliver.
Freshdesk is the most popular affordable help desk platform with 60,000+ customers including Hugo Boss, American Express, and Decathlon. Its Team Inbox, Collision Detection (prevents two agents answering same ticket), Freddy AI agent, and generous free tier make it the go-to choice for SMBs looking …
Freshdesk Free (Sprout) Help Desk
Freshdesk Free provides ticketing, email, phone, and knowledge base for unlimited agents.
Gratis
Prijs
Onbeperkt
Agents
Ja
Ticketing
Freshdesk Growth Help Desk
Growth adds automations, SLA, CSAT, 1000 collaboration seats, and custom SSL.
$15/agent/month (billed
Prijs
Yes — time-based & event
Automatiseringen
Ja
SLA
Freshdesk Pro Help Desk
Pro adds round-robin routing, custom roles, multilingual support, and omnichannel (chat, voice).
$49/agent/month (billed
Prijs
Ja
Round Robin Routing
Ja
Custom Roles