Freshdesk's free tier for unlimited agents — the most generous in the help desk category — has made it the default choice for fast-growing startups and SMBs building their first support operation. The Freddy AI agent (which handles routine questions automatically) and the Freshdesk + Freshchat + Freshcaller bundle provide omnichannel support capabilities at $49/agent/month that Zendesk charges $115/agent/month to deliver.
Freshdesk is the most popular affordable help desk platform with 60,000+ customers including Hugo Boss, American Express, and Decathlon. Its Team Inbox, Collision Detection (prevents two agents answering same ticket), Freddy AI agent, and generous free tier make it the go-to choice for SMBs looking …
Freshdesk Free (Sprout) Help Desk
Freshdesk Free provides ticketing, email, phone, and knowledge base for unlimited agents.
免费
价格
无限制
Agents
是
Ticketing
Freshdesk Growth Help Desk
Growth adds automations, SLA, CSAT, 1000 collaboration seats, and custom SSL.
$15/agent/month (billed
价格
Yes — time-based & event
自动化
是
服务等级协议
Freshdesk Pro Help Desk
Pro adds round-robin routing, custom roles, multilingual support, and omnichannel (chat, voice).
$49/agent/month (billed
价格
是
Round Robin Routing
是
Custom Roles